Damaged Items: As part of our commitment to quality and innovation, many of our products are hand-painted and reflect the uniqueness inherent in each product. As a result, no two items will look exactly the same. On rare occasions, items may be defective due to the manufacturing process. We will extend a full credit in the event that merchandise arrives damaged, or if we send an incorrect shipment. We ask that damages be reported within 30 days of receipt. (Due to their unique seasonality, along with their electronic complexity, a damaged product from Department 56 Villages may be returned through the last day of February of the following year).
We require pre-authorization of returns and ask that you include a Return Merchandise Authorization (RMA) register referencing the return authorization number provided by our Customer Service Representative. The actual return must be received within 30 calendar days or the return authorization will be canceled.
Undamaged Merchandise: Returns for reasons other than damage, including UPS refusals and cancellations while in transit, will be charged a 25% restocking fee. This fee is to cover the cost of shipping charges back to our warehouse, as well as the original handling of the product and the cost of returning it to inventory.