Payment Options & Credit Terms

Credit Card Only

For retailers choosing to pay exclusively via credit card, the following process and guidelines apply:

Setup Requirements: The retailer must complete Enesco’s credit card form in addition to submitting the online NUVO credit card application. Once submitted, Enesco will secure and load the credit card information into PeopleSoft.

Authorization Rules: All placed orders will undergo an authorization check based on the requested shipping timeframe:

- Requested ship time > 30 days: A temporary authorization charge of $1 will be processed.

- Requested ship time < 30 days: An authorization for the full value of the order will be processed.

Important Shipping Guidance: DO NOT combine multiple ship dates onto a single order. Doing so will trigger a full order authorization, causing your bank to hold those funds. These holds typically resolve and drop off within 3 business days.

Settlement: Your credit card will only experience a hard charge and settle for the exact amount of the product that physically ships.

Net Terms

Net terms are available for established accounts looking for extended payment windows:

Approval: Accounts must complete the online NUVO TERMS application and receive approval for a designated line of credit.

Standard Terms: Enesco’s standard credit terms are Net 30 (N30).

Invoicing: Every Tuesday, retailers will receive an email compiling all invoices generated within the prior week. Each invoice will clearly display its specific due date.

Payment Methods:

- By Mail: Retailers can mail a physical check directly to the remittance address listed on the invoice.

- By Phone: Retailers can call 1-800-436-3726 ext. 8470 to pay via credit card or Check by Phone. There are no additional processing fees for either phone option.

Online: Retailers can log into the online portal to pay via credit card (requires online bill pay credentials to be set up).

Past Due Delinquency: If an invoice is not settled by the designated due date and the account falls more than 30 days past due, all current and future orders will be placed on hold until the account balance is brought entirely current.

AutoPay

AutoPay provides a hands-free, automated solution to ensure accounts remain in good standing:

Setup Requirements: Retailers must fill out and submit the official Enesco AutoPay form.

Scheduling: Retailers select a recurring day of the week or day of the month for Enesco to automatically charge the card on file. No further notice or manual confirmation is required.

Benefits: This program ensures all invoices are paid consistently on time, eliminating the need to mail physical checks or call in payments manually when balances become due.

PrePay

The PrePay option applies to specific account structures or those requiring upfront payment:

Voluntary PrePay: Retailers who do not qualify for net terms, or who choose not to keep a credit card on file for AutoPay, may opt for PrePay status.

Required PrePay: Retailers who have previously been placed in collections or have established a poor payment history with Enesco will be strictly restricted to PrePay terms.

Order Release Process: PrePay accounts must call in to pay the total balance of an order before that order will be released to the warehouse for processing.

Inventory Reservation: Because payment is required upfront to release the order, PrePay accounts may end up paying for an item well in advance of its physical availability to secure a product reservation.